Privacy Policy
Effective Date: 27 August 2026
Big Bear Journeys ("Big Bear Journeys", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit https://bigbearjourneys.com, contact us, submit an enquiry, use our website forms, communicate with us through WhatsApp, phone or email, or interact with our advertisements and lead forms.
By using our website or submitting your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you enquire about a tour, submit a contact or lead form, communicate with us, or make a booking.
This information may include:
Full name
Email address
Mobile or telephone number
Travel destination of interest
Preferred travel dates
Number of travellers
Departure city or location
Accommodation or travel preferences
Messages, enquiries, and special requests
Booking and payment-related information
Passport, visa, identification, or other travel-related information where required to arrange a confirmed trip
Any other information you voluntarily provide to us
We only request information that is reasonably necessary to respond to your enquiry, provide our services, or arrange your travel.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, and similar tools.
This information may include:
IP address
Browser type
Device type
Operating system
Approximate location
Pages viewed
Date and time of visits
Referral source
Links or buttons clicked
Website interaction and usage information
Advertising campaign information
This information helps us understand how visitors use our website and improve our website, advertising, and travel services.
3. Google Ads and Lead Forms
Big Bear Journeys may use Google Ads and other online advertising platforms to promote our travel packages.
If you submit your information through a Google Ads lead form, Google may collect the information you provide and make it available to Big Bear Journeys so that we can respond to your enquiry.
Information submitted through advertising lead forms may include:
Name
Phone number
Email address
Travel preferences
Intended travel period
Number of travellers
Other information requested in the form
We use information received through advertising lead forms only for legitimate business purposes such as responding to enquiries, providing tour information, preparing quotations, discussing travel requirements, and following up regarding our services.
Your interaction with Google products and services may also be subject to Google's own privacy policies and terms.
4. How We Use Your Information
We may use your personal information to:
Respond to travel and tour enquiries
Provide package details and quotations
Contact you by phone, email, WhatsApp, or other communication methods requested by you
Assist with travel planning
Process and manage bookings
Arrange hotels, transport, sightseeing, activities, guides, and other travel services
Communicate booking confirmations and itinerary information
Provide customer support
Send important updates regarding your trip
Improve our tours, services, and website
Measure the effectiveness of our advertising campaigns
Prevent fraud, abuse, or misuse of our services
Maintain business and transaction records
Comply with applicable legal and regulatory obligations
Where permitted by applicable law, we may also contact previous customers or interested travellers about relevant offers, upcoming departures, or travel packages.
You may ask us to stop promotional communications at any time.
5. WhatsApp, Phone and Email Communications
Our website may allow visitors to contact Big Bear Journeys through WhatsApp, telephone, email, or similar communication services.
When you choose to communicate with us through a third-party service such as WhatsApp, the processing of information by that platform is also governed by the privacy policy and terms of that service provider.
We may retain relevant communications where reasonably necessary for customer service, booking management, record keeping, dispute resolution, or legal purposes.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Make the website function correctly
Remember certain visitor preferences
Understand website traffic and visitor behaviour
Measure advertising performance
Identify how visitors reached our website
Improve our website and marketing campaigns
Provide relevant advertising
Some cookies may be placed by third-party services used on our website, including analytics and advertising providers.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Analytics and Advertising Services
We may use third-party analytics and advertising services, including services provided by Google, to understand website usage and measure advertising performance.
These services may use cookies, device identifiers, IP addresses, and similar technologies to collect information about interactions with our website and advertisements.
Depending on our website configuration, these services may include technologies such as:
Google Ads
Google Analytics
Google Tag Manager
Google conversion tracking
Google remarketing or advertising services
These tools help us understand whether advertisements result in enquiries and allow us to improve the relevance and effectiveness of our marketing.
8. Sharing of Personal Information
Big Bear Journeys does not sell your personal information.
We may share information where reasonably necessary with service providers involved in organising or delivering your requested travel services, including:
Hotels and accommodation providers
Transport providers
Airlines or ticketing partners where applicable
Tour operators
Local guides
Activity providers
Visa or travel assistance providers where requested
Insurance providers where requested
Payment processors
Technology and website service providers
Advertising and analytics providers
Professional advisers
Government or regulatory authorities where legally required
Only information reasonably necessary for the relevant service should be shared with these providers.
Some travel suppliers may operate independently and may process your information according to their own privacy policies.
9. International Data Transfers
Because travel arrangements may involve destinations outside India, it may sometimes be necessary to provide relevant traveller information to hotels, transport companies, tour operators, activity providers, or other travel suppliers located in another country.
By requesting or booking international travel services, you understand that information necessary to arrange those services may need to be transferred to relevant service providers in the destination country, subject to applicable law.
10. Payment Information
Where payments are made through a bank, payment gateway, UPI provider, card processor, or another third-party payment service, payment information may be processed directly by that provider.
Big Bear Journeys does not intentionally store complete credit or debit card details unless required and lawfully permitted for a particular transaction.
Third-party payment providers process information according to their own privacy policies and security practices.
11. Travel Documents and Sensitive Information
For confirmed bookings, certain services may require information contained in passports, visas, identity documents, or other travel documentation.
We request such information only when reasonably necessary to arrange travel services or comply with supplier, immigration, airline, hotel, insurance, or legal requirements.
Travellers should avoid sending unnecessary sensitive personal information unless requested for a legitimate booking purpose.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Responding to enquiries
Managing bookings
Providing customer service
Maintaining accounting and transaction records
Resolving disputes
Preventing fraud
Complying with legal obligations
Information that is no longer required may be deleted, anonymised, or securely archived where appropriate.
13. Data Security
We take reasonable administrative, organisational, and technical measures to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
14. Your Privacy Choices and Rights
Subject to applicable law, you may contact us to:
Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Ask us to stop promotional communications
Raise a concern regarding our handling of your personal information
We may need to verify your identity before processing certain privacy requests.
Some information may need to be retained where required for legal, accounting, contractual, fraud-prevention, or legitimate business purposes.
15. Marketing Communications
If you have requested information about our tours or otherwise permitted us to contact you, we may send relevant information about:
Tour packages
Upcoming departures
Travel offers
New destinations
Seasonal packages
Similar travel services
You can request to stop promotional communications at any time by contacting us or using an unsubscribe option where available.
Transactional communications relating to an active enquiry or booking may continue where necessary.
16. Children's Privacy
Our website and advertising are not intended to knowingly collect personal information directly from children who are not legally able to provide valid consent under applicable law.
Where travel involves a minor, relevant information should normally be provided by or with the involvement of a parent, guardian, or responsible adult.
If we become aware that personal information relating to a child has been collected improperly, we will take reasonable steps to address the situation.
17. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, messaging services, payment services, hotels, tour operators, or other travel-related services.
Big Bear Journeys is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage travellers to review the privacy policies of third-party services before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, advertising practices, technology, business operations, or applicable legal requirements.
The updated version will be published on this website with a revised effective date.
We encourage visitors to review this Privacy Policy periodically.
19. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Big Bear Journeys
73, Solitaire Industrial Park
Dahamikalan, Bagru
Jaipur, Rajasthan – 303007
India
Email: bigbearjourneys001@gmail.com
Phone: +91 92160 95205
Website: https://bigbearjourneys.com
We will make reasonable efforts to respond to privacy-related requests within an appropriate period.